MyCard Maintenance Time
MyCard Weekly Maintenance Time : Every Monday from 8 am to 9:30 am. When MyCard is under maintenance, MyCard top up, MyCard points transferring, Buy MyCard online and MyCard e-mall will be temporarily shut down for maintenance. Emergency maintenance will be posted on the homepage. 
MyCard Service hot line
MyCard customer service runs 24hrs. If the telephone line is busy, we recommend you to use MyCard online customer service system to solve your problems or dial later. Service language available in Chinese 
Taiwan users please dial：
Tel：(02)2651-0754
Fax：(02)2651-1874
Email: service@mycard520.com.tw
Hong Kong users please dial：
Tel：(852)2334-8869
Fax：(852)2959-0743
Hong Kong branch address：
香港九龍荔枝角長順街 19 號楊耀松第六工業大廈 8 樓 B 座
8 ／ F. ROOM B YEUNG YIU CHUNG NO.6 IND BLDG 19 CHUNG SHUN STREET,
LAI CHI KOK KOWLOON, HONG KONG
Singapore/Malaysia users please dial：
Tel：(603) 8081-1277
Fax：(603) 8081-1477
Email: service@iservices.com.my
Working hour: 9 am - 6pm Monday - Friday
Indonesia users please dial：
Tel：(62) 21-2751 3426
Fax：(62) 21-2277 5922
Email: support@mycard520.co.id
Working hour: 8 am - 5pm Monday - Friday(except public holiday)